Your Pets Are Our Priority
At our veterinary hospital in Cincinnati, we take pride in caring for our patients and serving their owners. Our team is backed by years of experience and a true passion for pets.Book An Appointment
What to Expect at a Veterinary Appointment
To help make the process more pleasant for both you and your pet, here is what you can expect at your first appointment.
Please come about 10 minutes early to fill out our New Patient Form. To save some time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
One of our team members will review your pet's history and discuss their issues with you. You may ask any questions you have, and we will answer them.
Examination, Diagnosis & Treatment
Once a veterinarian has assessed your pet, we will provide you with a diagnosis and treatment options. Your veterinarian will work with you to determine a treatment plan for your pet.
Following your visit, we will develop a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We'll keep this information for your reference.
Our Pet Care Philosophy
We are proud to serve pet owners in Cincinnati. We are dedicated to providing state-of-the-art veterinary service to you and your pet, with a compassionate touch.
We steadfastly believe in preventive care, client education, and providing comprehensive medical care to pets from the Cincinnati, Mt. Carmel, and Clermont areas.
Find out more about our office policies, payment options, and appointment booking by reading these hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Stripe, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. With their easy application process, you can receive results in minutes.
- Will I be provided with an estimate of costs?
Before treating your pet, we will provide a good-faith estimate of the cost of our services. However, unforeseen circumstances can sometimes arise that impact your final bill.
We commit to always discussing our written estimate with each client before they leave our facility. A deposit based on our estimate is required prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
- Do you offer emergency veterinary care?
We do not offer same-day appointments or in-house emergency veterinary care services. We refer clients who require emergency care to an emergency veterinary helpline and MedVet Cincinnati, a local 24/7 emergency animal hospital.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of small domestic pets, including cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.